Emergency PlumbingUrgent plumbing problem? Get in touch.

Send your location, a clear description of the issue, whether it is ongoing and the area affected. Include photographs only if safe to take. Say what you have observed rather than attempting repairs; if there is immediate danger, seek appropriate emergency assistance rather than waiting for a WhatsApp reply.

No. A WhatsApp message is an urgent enquiry, not a confirmed booking or immediate dispatch. Attendance is only confirmed when Bob has directly agreed availability and arrangements with you. Do not rely on a message being read or answered immediately.

Send Bob the details and your location to check availability. Clearly explain the current situation and whether it is ongoing. Availability must be confirmed directly; there is no stated 24/7 cover or guaranteed response time.

No, an arrival time must be agreed directly with Bob. Sending an enquiry does not establish a callout time or guarantee attendance. Confirm the arrangements rather than making plans based on an assumed arrival.

Do not take them. A written description and your location are enough to start an enquiry without entering an unsafe area or touching affected fittings. If there is immediate danger, move to safety and seek appropriate emergency assistance instead of waiting for a reply.

The issue, assessment needed and proposed work must be discussed directly with Bob. The price and any attendance arrangements require confirmation for the actual situation; there are no published fixed emergency prices. Clarify what is included before agreeing the work.